@Alignerr · São Paulo, São Paulo, Brazil
hace 16 días
Publicado originalmente hace 17 días
Customer Support Task Author (AI Training)
Design and calibrate end-to-end support triage tasks for AI agent training. Author realistic support task prompts, write scoring rubrics, set up task environments with ticket queues and runbooks, solve tasks to confirm correctness, and calibrate task difficulty. Requires hands-on product support experience, familiarity with real failure modes, escalation paths, and support tooling. Enterprise software background a plus.
